Remote Support

Written by Shelley Ricketts on May. 15, 2018

Now you can utilize remote support to reduce your frustration when it comes time to work on your accounting records.

Do you avoid doing your monthly accounting and procrastinate because it causes you so much head ache?  Having difficulties posting journal entries? Can’t balance your bank accounts or other balance sheet accounts?

KWB is able to better assist you with your accounting needs through the use of software that allows us to provide remote support.  This access is only for the duration of the session, and once linked up we can either show you directly on your own screen what needs to be done or we can fix it for you while you continue working on other things.  This allows you to choose the level of help that you want and offers you the opportunity to better understand the applications you work in.

You can also gain a better understanding of your accounting system through hands on training without us having to be physically present. Very quickly you will learn more about your accounting software and processes and eliminate many of the frustrations and headaches that you have been experiencing.  Let us use remote support to help you today.  If you would like to take advantage of this new service please do not hesitate to call us at 780-466-6204 or click here to email us and one of our specialists will get back to you.

Shelley Ricketts

Shelley Ricketts

Cloud Accounting Manager

Shelley joined KWB in January 2011 as a part-time accounting technician subcontractor. Prior to joining KWB, she worked in a similar role with a smaller accounting firm for over twelve years but was looking for a change and KWB delivered the work environment and flexibility that she was looking for.

Along with many years of public accounting experience, Shelley brings an extensive bookkeeping background to KWB and is a Certified QuickBooks ProAdvisor (QBO Advanced Certification, QB Desktop Certification and NAIT Accelerated Accounting Certification), as well as being a Workflow Implementation Specialist (or as Shelley calls it, the Cloud Whisperer), In addition to working on corporate files, she also provides remote and on-site client training and assistance in both Quickbooks and Simply Accounting.

Shelley lives outside of Sherwood Park on an acreage with her husband and two boys, three horses and two dogs. Away from work and the acreage, she enjoys camping trips with the family and afternoon trail rides with friends.

Shelley is the Treasurer for the War Horse Awareness Foundation and has been since the Foundation began.

Shelley’s favourite quotation: “What you do today can improve all your tomorrows” – Ralph Marston.

Shelley's Contact Information

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